Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. If updating software didn't work or if Firefox crashes on startup, use the steps below to test whether the crash happens in Firefox Troubleshoot Mode or not and then follow the instructions in the recommended articles.Ĭlick the menu button, click Help, select Troubleshoot Mode… and click Restart in the Restart Firefox in Troubleshoot Mode? dialog. For more information, see Identify problems caused by third-party modules in Firefox for Windows.Ĭheck to see if the crash happens in Troubleshoot Mode You may not notice that a malicious or unexpected module has been loaded and it may cause problems that appear to be Firefox issues. Sometimes, these applications load harmful modules that cause Firefox crashes, reduced performance, or compatibility issues. Third-party applications (such as antivirus software, archiving software, and other tools) may load modules into Firefox. For more information, see Troubleshoot Firefox issues caused by malware. A number of different viruses and spyware are known to crash Firefox. Follow Gregg on Twitter at or subscribe to Gregg's RSS feed. Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. A support document spells out the steps users must take to kill crash protection. Users can update to Firefox 3.6.6 by downloading the new edition or by selecting "Check for Updates" from the Help menu in the browser.Īnother solution, suggested Mozilla, is to completely disable OOPP.
"The problem already existed, but the perceived impact suddenly changed, giving it a much higher priority."
To ignore those people for any length of time could have a significant effect on Firefox's share of browser users," said Firefox user Jeff Rivett on Bugzilla Sunday. "For now we need to get out of a bad hole before it gets any worse."Īlthough complaints about Firefox's quick killing of hung plug-ins were not limited to Farmville, that game was the squeaky wheel that got the update grease. "There's a massive regression in user experience for a meaningful number of users of an extremely popular property, and that a raised timeout remedies it," said Shaver in a follow-up Bugzilla message. Mike Shaver, Mozilla's head of engineering, agreed. "Let's hit this with a big hammer and make it 45 (seconds)." The browser long enough for our timeout to trigger and kill it," said Mozilla developer Justin Dolske in a Bugzilla entry Friday night. "Now that (Firefox) 3.6.4 has shipped, we are seeing an increasing number of reports that some users are unable to play Farmville, because Farmville hangs
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